DRAFT for review, 2026-10-10. Not in effect. Not yet reviewed by outside counsel.
This Privacy Notice is Section 8 of the OnSide Software Terms of Service, published here on its own. The two are kept identical. Section 7 of the Terms explains that the products do not send what you type to us; the information we do collect is described below.
Privacy: the information we do collect
8.1. What we collect. OnSide collects only the information we need to sell, deliver, license, and support the Products:
(a) Purchase and license information: your name, firm name, email address, billing address, the Products and edition you bought, the date, the price, your license serial number, and the Licensee name built into your copy;
(b) Payment information: processed by our payment processor, Stripe, Inc.. OnSide does not receive or store your full card number;
(c) Support communications: the messages you send us by email or voicemail, and any files you choose to send (see Section 7.6); and
(d) Site information: the Site uses no cookies, analytics, advertising, or tracking, and our own pages have no forms. Our web host may record basic technical information when you visit, such as your IP address, browser type, and the pages you request, for security and operations, under its own privacy terms. The help assistant on the Site loads nothing and sends nothing until you open it and ask a question. Your questions and its answers are sent to our AI provider, Anthropic, PBC, to generate the answers, under Anthropic's commercial terms; we do not store the conversation, and the assistant sets no cookies. Do not enter client confidential information in the assistant. Checkout pages are provided by Stripe, which uses its own cookies for payment processing and fraud prevention, under its own privacy policy.
8.2. Licensee identification in your copy. Each copy we deliver identifies the Licensee by name and serial number, in the file and on its pages, and may carry our digital signature. This identifies the licensed copy and deters unauthorized sharing. It is not used to track you, and the file does not report it to us.
8.3. How we use it. We use this information to process your order, deliver the Products, verify licenses, prevent and investigate license violations and fraud, provide support, send you notices about your purchase and important corrections, keep business and tax records, and comply with the law. We will send you marketing email only if you agree to receive it, and you may unsubscribe at any time.
8.4. Who we share it with. We share information only with service providers who help us run our business (such as our payment processor, email provider, web host, and AI provider), under obligations to protect it and use it only for us; with our professional advisers; when the law, a court order, or a government request requires it; to protect our rights or investigate a license violation; and with a buyer or successor if OnSide's business is sold or reorganized, subject to these Terms. We do not sell your personal information, and we do not share it for targeted advertising.
8.5. How long we keep it. We keep purchase and license records for as long as your license is in effect and for 7 years after, for tax, accounting, and license verification purposes. We keep support communications for 2 years after the request is closed, except files covered by Section 7.6.
8.6. Your choices and rights. You may ask us to tell you what personal information we hold about you, to correct it, or to delete it, by writing to privacy@onsidesoftware.com. We will respond within 45 days. We may keep information that we must keep by law or need to verify your license, and we will tell you if we do. Depending on where you live, state privacy laws may give you additional rights, and we will honor them as those laws require.
8.7. Security. We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of storage or transmission is completely secure. If we learn of a security breach affecting your personal information, we will notify you as the law requires.
8.8. Children. The Products and Site are not directed to children, and we do not knowingly collect information from anyone under 18.
8.9. Privacy Notice. This Section 8 is also published as our Privacy Notice at www.onsidesoftware.com/privacy. The two are kept identical; if they ever differ, the one with the later effective date controls.